A VIP arrives for a shoot—and the hotel can't find the card authorization.

Within minutes, a $250 room reservation turns into a midnight scramble: the guest pays out of pocket, the coordinator calls three people, and finance spends hours reconciling the mess later.

Now multiply that by every guest, every event, every production.

That's Frictionomics—the compounding cost of inefficiency in guest travel.

Introducing our playbook

In sports, media, and entertainment production, guest travel isn't just travel—it's a workflow and payments challenge that most organizations handle with emails, spreadsheets, and personal credit cards.

Unlike employee travel, which runs on policy and automation, guest travel often runs on improvisation. Every stage creates friction: requests get lost in inboxes, approvals vanish, payments fail at check-in, and finance spends days matching charges to the right cost centers.

We've partnered with Conferma to create a practical playbook that breaks down where friction hides—and how to eliminate it—across the six critical stages: Request → Approve → Book → Pay → Reconcile → Report.

What's inside

The playbook is intentionally pragmatic: actionable frameworks you can implement today, even before adding new tools. We show you how to structure requests, centralize approvals, standardize payments, and create visibility that actually helps.

But we also show you where automation makes the biggest difference. Because solving Frictionomics isn't just about better process—it's about designing better connections between people, process, and payment.

If you're managing guest travel for production, events, or corporate programs, this playbook is for you. Download it to see how small, deliberate fixes create the foundation of a seamless, scalable program.